Frequently Asked Questions (Online Order)

When will my order be processed?
You order will be processed within 3 business days and we will send you an email confirmation with the seating information once your order is processed.
Can I choose seats online?
No, you can not choose seats online. We will assign you the best available seats for your ticket price when your order is processed.
What are the shipping options?
There are two options: "Pickup (Will Call)" and "Standard Flat Rate Shipping". If you choose "Standard Flat Rate Shipping", we will send the tickets to you by USPS First-Class mail. If you choose "Pickup (Will Call)", you can pick up the tickets on the event day with your order confirmation.
What is the shipping fee?
There is a $1 charge per order for shipping and handling if you choose the "Standard Flat Rate Shipping" option, and no charge for the "Pickup (Will Call)" option.
How does "Pickup (Will Call)" work?
If you choose the "Pickup (Will Call)" option, you can pick up your tickets at the Box Office on the event day. You should bring the following information with you:
  • The order confirmation page.
  • A valid photo ID.
Please be advised that you might need to wait in a long queue on the event day if you choose the "Pickup (Will Call)" option. According to our past experience, please arrive one hour earlier to pick up the tickets from will call desk to avoid missing the show. "Standard Flat Rate Shipping" is encouraged before Apr. 3rd, 2022.
Can I choose expedited shipping?
No, we only send tickets by USPS First-Class mail. If you want to get tickets sooner, you can come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call (669) 216-2182 before you come to pick up tickets.
Am I guaranteed a ticket if I place an order online?
We will keep track of our inventory and update them on the online ticketing system as soon as possible. Generally, you will get the ticket type you request. In the rare case that we run out of a particular type of tickets that you want to order before we update the website, we will contact you to either reassign you a different type of ticket or issue a refund. Please fill in your preferred contact information during check out.
What happens if my ticket is lost in mail?
In the rare case that the ticket is lost in mail, you can bring your order confirmation and photo ID to the box office on the event day. If your order confirmation matches our record, we will reissue you a replacement ticket.
Do you offer group discount?
Yes, we offer a 10% discount if you buy between 10 to 39 tickets and a 20% discount if you buy more than 40 tickets. The online ticket system cannot handle group discount. If you want to buy more than 10 tickets, please call our ticket hotline at (669) 216-2182, or come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call before you come to pick up tickets.
How can I contact you if I have questions?
You can contact us by sending email to for any question.
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