Frequently Asked Questions (Online Order)

When will my order be processed?
For Online orders, you should receive your eTicket via email shortly after you order. Make sute to bring the eTicket with you to the performance. You will receive physical tickets if you purchase tickets in our office at 6148 Bollinger Road San Jose CA 95129. For information: 408-905-9846 or 408-973-8276 or
Can I choose seats online?
Yes, you can choose seats online (via seat map). And in office while you pick up your physical tickets.
What are the shipping options?
We recommend "Pickup (Will Call)", you can pick up the tickets on the event day with your order confirmation at performance venue.
What is the shipping fee?
No charge for the "Pickup (Will Call)" option.
How does "Pickup (Will Call)" work?
If you choose the "Pickup (Will Call)" option, you can pick up your tickets at the Box Office on the event day. You should bring the following information with you:
  • The order confirmation page.
  • A valid photo ID.
Please be advised that you might need to wait in a long queue on the event day if you choose the "Pickup (Will Call)" option. Please plan your time accordingly.
Can I choose expedited shipping?
We usually only send tickets by USPS First-Class mail. If you want to get tickets sooner, you can come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call 408-905-9846 or to let us know you come to pick up tickets.
Am I guaranteed a ticket if I place an order online?
Yes, you are.
What happens if my ticket is lost in mail?
In the rare case that the ticket is lost in mail, you can bring your order confirmation and photo ID to the box office on the event day. If your order confirmation matches our record, we will reissue you a replacement ticket.
Do you offer group discount?
Yes, we offer a 10% discount if you buy between 10 to 39 tickets and a 20% discount if you buy more than 40 tickets. The online ticket system cannot handle group discounts. If you want to buy more than 10 tickets, please call our ticket hotline at 408-905-9846, or come to our ticket outlet at CPAA Arts Center, 6148 Bollinger Road, San Jose, CA 95129. Please call before you come to pick up tickets.
How can I contact you if I have questions?
You can contact us by sending email to or call 408-905-9846 for any question.
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